10 Steps to Successful Customer Service

10 Steps to Successful Customer Service

Author: Maxine Kamin

Publisher: American Society for Training and Development

ISBN: 9781607283676

Category: Business & Economics

Page: 193

View: 741

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service

Author: Maxine Kamin

Publisher: American Society for Training and Development

ISBN: 9781562865900

Category: Business & Economics

Page: 192

View: 393

This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.

10 Steps to Successful Business Writing, 2nd Edition

10 Steps to Successful Business Writing, 2nd Edition

Author: Jack E. Appleman

Publisher: American Society for Training and Development

ISBN: 9781947308312

Category: Business & Economics

Page: 232

View: 207

In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

10 Steps to Successful Meetings

10 Steps to Successful Meetings

Author: American Society for Training and Development

Publisher: American Society for Training and Development

ISBN: 9781562865474

Category: Business & Economics

Page: 176

View: 700

"10 Steps to Successful Meetings presents strategies to create and conduct fruitful, impactful meetings. Successfully set meeting goals and agendas, boost participant involvement, and conduct timely, effective evaluation and follow-up."--Publisher's website.

10 Steps to Successful Strategic Planning

10 Steps to Successful Strategic Planning

Author: Susan Barksdale

Publisher: American Society for Training and Development

ISBN: 1562864572

Category: Business & Economics

Page: 248

View: 536

A strategic plan is central to a company's ability to make critical business decisions and develop a mission and vision that will inspire and excite employees, customers, partners, and shareholders. Yet, many organizations shy away from strategic planning due to pitfalls that range from overwhelming complexity to fears that such planning is a waste of time in an ever-changing marketplace. ""10 Steps to Successful Strategic Planning"", the first book in a new ASTD Press ""10-Step"" series, offers a process as simple as it sounds to help you overcome your fear and get your organization on the path to planned success. Loaded with worksheets, exercises, tips, tools, checklists, and other easy-to-use and interactive learning aids, this book walks you through the process from beginning to end. Along the way, you will see how other organizations have planned their way to success in the many Case Study sidebars that enhance the easy-to-follow text.

10 Steps to Successful Change Management

10 Steps to Successful Change Management

Author: George Vukotich

Publisher: American Society for Training and Development

ISBN: 9781607288015

Category: Business & Economics

Page:

View: 173

Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.

10 Steps to Successful Project Management

10 Steps to Successful Project Management

Author: Lou Russell

Publisher: American Society for Training and Development

ISBN: 1562864637

Category: Business & Economics

Page: 248

View: 750

Project management is not easy—it is a complicated, multilayered matter, whether you manage projects for your entire company, for a department or just your own projects. And using a management software program isn't enough, as many project managers painfully learn. This book takes you through 10 steps that, if you follow them correctly, will lead to successful project management.

10 Steps to Successful Teams

10 Steps to Successful Teams

Author: Renie McClay

Publisher: American Society for Training and Development

ISBN: 9781562866754

Category: Business & Economics

Page: 192

View: 424

This title takes a practical approach to working in teams since everyone knows that the importance of teams is a cliche of business success. Written for all team members - leaders and players, this new title from ASTD provides insights and guidance in short, to-the-point messages, with easy-to-use tools and assessments that will get teams up and running quickly and effectively. From identifying team strengths to developing strong, trusting relationships, author McClay applies her expertise and background with sales teams propelling you and your team to maximum performance.

10 Steps to Successful Budgeting

10 Steps to Successful Budgeting

Author: Lianabel Oliver

Publisher: American Society for Training and Development

ISBN: 9781947308879

Category: Business & Economics

Page: 148

View: 569

Calculate for Business Success The budgeting process may produce anxiety, but it can be managed. The keys are planning, organization, documentation, preparation, and follow-up. The essence is plan first, budget later. 10 Steps to Successful Budgeting walks you through the fundamentals, explaining your role in your organization’s planning and budgeting process. Authors Lianabel Oliver and Eduardo Nin start with a macro perspective, providing an overview of the planning and budgeting process and how it is typically structured within an organization. They then move to preparing a sound budget and defending it to the next level of management. Their combined experience of over 30 years in planning and budgeting will help you navigate this process successfully. The authors’ simple, clear explanations and true-to-life examples of budgets and planning tools will help you clarify your departmental spending needs for yourself and others. Each planning and budgeting cycle, the authors explain, represents an opportunity for change. It is a chance to revisit the old and embrace the new. The budget is not something to fear on your to-do list, but a time to reexamine who you are, what you do, and how you can use your resources more effectively.

10 Steps to Successful Business Alignment

10 Steps to Successful Business Alignment

Author: Patricia Pulliam Phillips

Publisher: American Society for Training and Development

ISBN: 9781562868208

Category: Business & Economics

Page: 216

View: 499

Defining business alignment as the process of “ensuring that a new project, program, or process is connected directly to business impact measures, usually expressed in terms such as output, quality, cost, or time,” 10 Steps to Successful Business Alignment offers concrete, detailed input, suggestions and now-how on how to plan for, implement, create, and maintain effective alignment for projects of nearly every size and scope. This book covers the full spectrum of issues related to alignment, including planning the alignment with clients; determining payoff, business, performance, and preference needs; addressing high-level objectives; measuring impact; reporting the results of the alignment; and more. Some of the topics on which this volume drills down into useful detail include: ? How and when to discuss alignment with clients ? Which projects are (and which projects aren't) appropriate for applying alignment ? A detailed, highly objective review of how to measure the impact of alignment ? The most effective ways to report and communicate your results Truly a comprehensive resource on alignment, 10 Steps to Successful Business Alignment delivers practical insight on every step of the process

10 Steps to Success

10 Steps to Success

Author: Daniel Fowler

Publisher: iUniverse

ISBN: 9780595375561

Category: Business & Economics

Page: 56

View: 487

10 Steps to Success offers tips and sound advice to help you live a balanced life in order to become a successful insurance agent.

10 Steps to Successful Social Networking for Business

10 Steps to Successful Social Networking for Business

Author: Darin Hartley

Publisher: American Society for Training and Development

ISBN: 9781562867171

Category: Business & Economics

Page: 192

View: 115

The 10 Steps series is designed specifically for today's fast-paced, need-it-yesterday business environment and for the thousands of workers who find themselves faced with new assignments, responsibilities, and requirements and too little time to learn what they must know. Book jacket.