The first textbook on information systems to specifically address public sector and government issues, 'Implementing and Managing eGovernment' offers a truly international perspective and coverage, incorporating hundreds of case studies and case sketches.
This book builds on the authors' extensive experience and research and provides valuable insights into the practical implementation of e-government. It focuses on the developing world where the effective implementation of e-government remains a struggle, often because of the absence of adequate guidance. With a thorough curriculum design and a sound education pedagogy, the book follows a structured step by step process of e-government implementation and management, from conception to evaluation. This text book on e-government management is the first of its kind for developing countries and provides a comprehensive treatment of the practical issues faced by today's e-government managers and their teams. The book is expected to enable much needed e-government championship and to equip public servants in developing countries to meet the demands of citizens of the 21st century. A good companion and a must read book for all public servants in the information age.
This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the services they offer so as to improve their quality. Given the exponential growth of social media in contemporary society, it has become an essential tool for communication, content sharing, and collaboration. This growth and these tools also present an unparalleled opportunity to implement a transparent, open, and collaborative government. However, many government organization, particularly those in the developing world, are still somewhat reluctant to leverage social media, as it requires significant policy and governance changes, as well as specific know-how, skills and resources to plan, implement and manage social media tools. As a result, governments around the world ignore or mishandle the opportunities and threats presented by social media. To help policy makers and governments implement a social media driven government, this book provides guidance in developing an effective social media policy and strategy. It also addresses issues such as those related to security and privacy.
E-government is now a central theme in information society at all levels: local, national, regional and even global. It can be defined as a transformation of public-sector internal and external relationships through use of information and communication technology (ICT) to promote greater accountability of the Government, increase efficiency and cost-effectiveness and create a greater constituency participation. Countries of the Asian and Pacific region engage in e-government, as they provide cost-effective government-related information via Web sites and most have already developed a national e-government strategy. This Regional Workshop on Implementing E-government was organized to prepare the countries in the Asian and Pacific region to take up this challenge and/or assist them to improve their e-government programmes.
E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized.
